Contact tracing involves 1) identifying people who have an infectious disease and also anyone they have come in contact with and 2) asking them to self-isolate or quarantine in order to slow or stop disease transmission and spread. Successful contact tracing that leads to the quick identification and isolation of infected individuals is key to fighting the spread of disease like COVID-19. 

Unfortunately, current approaches to large-scale contact tracing in the U.S. pose multiple significant challenges and barriers to information for epidemiologists and local and state health departments. 

Health departments are plagued with things like: incomplete and inefficient data collection processes; poor information sharing among neighboring counties and states; the inability to pinpoint the exact location of disease transmission; low response rates from infected individuals when contacted by phone; the inability to successfully identify or predict disease “hot spots” or areas of significant outbreak; and a lack of robust data around where an infected individual moved around or who they came in contact with while likely contagious. 

All of these problems and more make it difficult for epidemiologists and health departments to quickly gather the data and insights they need in real-time in order to make key public health and economic decisions and slow disease spread in their communities. 

SPI’s Innovative Geo-Location Technology and Field Management Solutions Enable Better Contact Tracing    

As a leading technology and field outsourcing organization, SPI has been optimizing complex, dynamic identification and tracking for nearly two decades, and we realized early on in the pandemic that our proprietary territory management solutions and Geo-Informations Services (GIS) technology could offer much-needed support to contact tracers in this historic public health crisis. 


SPI is currently offering a GIS-powered suite of contact tracing tools that enables health departments to infected individual’s movements in relation to where others in their community have gone (rather than just recording their home location, which is the current standard for most public health departments), allowing for the swift identification of locations of disease spread and transmission “hot spots.” 

The benefits of SPI’s contact tracing technology: 

  • Tracks sites of transmission and identifies disease hot spots
  • Offers a modern, user-friendly platform to collect and analyze data
  • Enables better risk assessment and decision-making at the local level
  • Supports enhanced public health and safety efforts
  • Turns in-depth geospatial data into actionable public health insights and directives in real-time
  • Enables contact tracing data to be quickly actionable for critical decision making on both the public health and economic fronts
  • Provides greater transparency and more effective data sharing among neighboring counties, states, or regions to support a coordinated effort to stop disease spread

“Counties and cities across the U.S. are in urgent need of ‘aggressive modernization,’ as the CDC director put it, of their contact tracing programs in order for them to be successful at helping to slow the spread of COVID-19. We know that SPI’s proven technologies can meet this challenge, and we realized early on in the pandemic that we had a moral and ethical duty to make these solutions as widely available as possible.” - Fred Kessler, SPI Founder & CEO

Enhanced Territory Management Solutions for Face-to-Face Contact Tracing

Cities across the U.S. are reporting disturbingly low response rates as contact tracers attempt to call infected individuals and identify their activities and interactions. Far too often, phone calls are not answered and, when they are, many people refuse to provide accurate information to the contact tracer. 

As a result, contact tracers must also enter the field and start conducting face-to-face outreach, in addition to calls, to generate better response rates and successfully identify and isolated infected people. 

SPI is the leader in field territory management, outsourcing, and technology, and our comprehensive, data-driven territory management technology enables successful large-scale in-field contact tracing. 

We offer highly customized and cost effective: 

  • Dynamic territory allocation
  • Routing optimization & visualization
  • User-friendly forms software
  • Outsourcing & training for a distributed contact tracer workforce

Successful contact tracing saves lives, businesses, and communities.

SPI can help!

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